State Farm® Insurance Agent Ed Santos
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Luis Mendez
August 14, 2025
5
out of
5
rating by Luis Mendez
"Great customer service thank you."
We responded:
"Hi Mr. Mendez, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at the Ed Santos State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Jessica Rivera
August 7, 2025
5
out of
5
rating by Jessica Rivera
"Chyhita Portillo helped me get my life insurance policy, and she made the process so easy. She was friendly, quick to respond, and answered all of my questions clearly. We communicated entirely through email, which was perfect for me. I definitely recommend her!"
We responded:
"Hi Mrs. Rivera- Thank you so much for your kind words and recommendation! We’re thrilled to hear that Chyhita made the life insurance process easy and convenient for you. She takes pride in providing clear communication and prompt responses, so it’s wonderful to know that you had a positive experience working with her via email. If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out! My State Farm team and I are happy to be your good neighbor! Welcome to the agency!"
José Luis Hernández
August 3, 2025
5
out of
5
rating by José Luis Hernández
"Excelente"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Adrian Cruz
July 31, 2025
5
out of
5
rating by Adrian Cruz
"Excellent service and customer service I recommend it!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office of Ed Santos. If you ever have any questions or need assistance, we’re here to help!"
Anthony Nelson
July 17, 2025
5
out of
5
rating by Anthony Nelson
"Just want to say that my experience with Shai was a smooth and non pressured experience. She provided me with great details on my new policy in order for me to have a full understanding of what I was looking for in insurance. Thank you Shai,"
We responded:
"Mr. Nelson- thank you so much for your feedback in regard to Chy. I couldn't agree more with you. I am glad that you are off to a good start with our agency. Please call our office and ask for me if you have any additional questions. Thank you for choosing the Ed Santos State Farm agency. "
nichole sacknowitz
July 3, 2025
5
out of
5
rating by nichole sacknowitz
"Five stars! (I would give 10 if it were an option ) We did the entire auto quote through email and text! Ed was super patient through my few edits and now I am saving some money over my previous carrier. Thank you !"
We responded:
"Thank you so much for the fantastic 5-star review! We’re thrilled to hear that we were able to assist you patiently and that you’re saving money with your new policy. It was a pleasure working with you through email and text to make the process easy and convenient. If you ever need anything else, don’t hesitate to reach out! Thanks again for your kind words and trust in us."
Jose Argueta
July 2, 2025
5
out of
5
rating by Jose Argueta
"Benlla Era una gran ayuda con la aplicación de state farm. la oficina entera es muy amable."
We responded:
"Senor Argueta, muchas gracias por su cooperacion y se les agradece mucho por ser nuestro cliente. Sin duda, aqui estamos para servirles. "
Ana Guevara86
June 25, 2025
5
out of
5
rating by Ana Guevara86
"Sinceramente me gusta trabajar con el señor Santos , siempre sabe como ayudarme con mis necesidades, me explico muy bien sobre el seguro de vida es una persona muy amable y muy valiosa para esta compañía, y también ayuda a mi familia con sus necesidades del seguro , realmente se los recomiendo el les va ayudar con lo que necesiten con toda la amabilidad, excelente servicio Gracias señor santo por su amabilidad usted y su personal"
We responded:
"Hola Ana- We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Mil gracias nuevamente Ana! "
santos campos
June 23, 2025
5
out of
5
rating by santos campos
"Well I like Ed Santos talking care the customers All workers are so nice and polite"
We responded:
"Mr. Campos, glad to see you walk-into our office. The pleasure is ours and please feel free to call us or visit again when you need assistance. Thank you for your kind words. "
Eduardo Durantes
May 28, 2025
5
out of
5
rating by Eduardo Durantes
"Went in for life insurance, Ed help me understand what i was getting. Really friendly people and environment. Would recommend to other"
We responded:
"Mr. Durantes, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at the Ed Santos State Farm office. If you ever have any questions or need assistance, we’re here to help! Thank you again. "
Fabricio Bonilla
May 8, 2025
5
out of
5
rating by Fabricio Bonilla
"The Edward Santos Agency is a professional team; they listened to me, understood me, and recommended the best insurance options. I hightly recommend"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Shawn
April 10, 2025
5
out of
5
rating by Shawn
"I had a wonderful experience with Sonika. She was incredibly knowledgeable and patient. She took the time to explain all my options clearly and helped me find the best insurance plan for my needs. She made the entire process simple and stress free. I really grateful for her help and would definitely recommend her. Thank you Sonika."
We responded:
"Hi Shawn, thank you so much for your positive feedback with Sonika, I couldn't agree more. If you need additional assistance, please feel free to reach out. Thank you again. "
Henry Sanchez
March 12, 2025
5
out of
5
rating by Henry Sanchez
"Excellent customer service, very professional, and very reasonable prices for car insurance. Personally, Chyhita Portillo treated me very well. She is very kind and professional. I highly recommend her."
We responded:
"Mr. Sanchez, we appreciate your feedback. We're glad that you had a great experience with our office & with Chyhita. I couldn't agree more! Thanks. "
Victoria Branch
March 8, 2025
5
out of
5
rating by Victoria Branch
"Sonika C was such a pleasure to work with. She's very knowledgeable and helpful! Such a delight to works with."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs and Yes, Sonika is wonderful to work with! Thank you"
MegaTinyProductions
February 14, 2025
5
out of
5
rating by MegaTinyProductions
"I had a great experience with Sonika. She was very helpful and made everything simple to understand. The rate was great and all my questions were answered :)"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with Sonika's service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Gabby Stokes
February 14, 2025
5
out of
5
rating by Gabby Stokes
"I got my questions addressed kindly and efficiently! When an answer wasn't known I was directed promptly to someone who could answer my questions. Fantastic and will definitely use again!"
We responded:
"Thank you, Gabby, for your review! My State Farm team and I are happy to be your good neighbor! We appreciate you! "
Elias Portillo
February 7, 2025
5
out of
5
rating by Elias Portillo
"Highly professional and very caring team"
We responded:
"Thank you, Mr. Portillo, for your review! My State Farm team and I, are here to help, please do not hesitate to reach out to us. Thank you again! "
Melvin Marenco
February 6, 2025
5
out of
5
rating by Melvin Marenco
"Quiero felicitar a la ajente de seguro Chyhita por buen trabajo y por su ayuda."
We responded:
"Muchas gracias Melvin por sus felicitaciones! Se le agradece por ser cliente de Ed Santos State Farm agency. Cualquier cosa que necesita, no dude en llamarnos. "
Sky Net
February 6, 2025
1
out of
5
rating by Sky Net
"Claimed with no proof of injured or damaged"
We responded:
"Thank you for your feedback. We take all concerns seriously and strive to provide the best service possible. We would appreciate the opportunity to discuss your experience further to understand your concerns better. Please feel free to reach out to me directly at 703-680-5500. Your satisfaction is important to us, and we are here to help. Thank you (Ed Santos)"
Nery Maldonado
January 6, 2025
5
out of
5
rating by Nery Maldonado
"Excelente servicio muy recomendable"
We responded:
"Muchas gracias, un placer de tenerte como nuestro cliente. "
miles James
December 30, 2024
5
out of
5
rating by miles James
"Service here is 5 stars….I had a pleasure of working with Benlla and she helped me find the best plan that best suited my needs. her Professionalism and kindness was very much appreciative and made the process very easy I highly recommend Benlla, Ed Santos, and the rest of the team !"
We responded:
"Thank you Mr. Miles, couldn't agree more. We're thrilled to hear you had a great experience working with Benlla, she's wonderful! Looking forward to serving you again in the near future! "
Sonia king
December 30, 2024
5
out of
5
rating by Sonia king
"The Ed Santos team are always efficient and helpful with whatever I need. You can trust them with your insurance needs."
We responded:
"We greatly appreciate your feedback! If you need anything please feel free to give us a call. "
O Sorto
December 30, 2024
5
out of
5
rating by O Sorto
"The Edward Santos Agency provides excellent service. They are a professional and caring team. They explain policy options clearly and made the process easy. I highly recommend them for reliable and trustworthy insurance."
We responded:
"Thank you for your kind words! Your recommendation means a lot to us. We look forward working with you! "
James Collins
December 30, 2024
5
out of
5
rating by James Collins
"Sonika helps me understand my policy and chyhita has been a great help with our life insurance polices. Great team overall!!"
We responded:
"Yes, Sonika is wonderful! Thank you for your kind words. We appreciate your positive feedback! "
Wilbert N King
December 30, 2024
5
out of
5
rating by Wilbert N King
"Chyhita and Sonika were very easy to work with and provided me with exactly what I wanted. I will not hesitate to recommend this agency or to do future work with them. Sonika helped me to inderstand my bill and how my insurance workwd Wilbert. King."
We responded:
"Mr. King thank you so much for kind words, couldn't agree more. Thank you. "